FAQ

Natuurlijk! Een goede FAQ (Veelgestelde Vragen) voor Sublime Outdoor moet de nadruk leggen op betrouwbaarheid, de gratis verzending binnen de EU en de kwaliteit van de outdoorproducten.

Hier is een professionele, klantgerichte FAQ in het Engels (aangezien je website internationaal is):

Frequently Asked Questions (FAQ)

1. How can I contact Sublime Outdoor?

The easiest way to reach us is by emailing info@sublimeoutdoor.com. Our customer support team is available from Monday to Friday, 9:00 AM – 5:00 PM (CET). We strive to respond to all inquiries within 24 hours on business days.

2. Do you ship to my country?

We currently ship to all countries within the European Union (EU), including Ireland. At this moment, we do not ship to countries outside the EU (such as the UK or USA).

3. What are the shipping costs?

At Sublime Outdoor, we believe in transparent pricing. That is why we offer Free Standard Shipping on all orders within the EU, with no minimum spend required.

4. How long will it take to receive my order?

Our delivery process consists of two stages:

  • Handling Time: 2–4 business days (Monday–Friday).

  • Transit Time: 3–7 business days (Monday–Friday).

  • Total Estimated Delivery: You can expect your gear to arrive within 5–11 business days.

5. Where is my order shipped from?

To offer a wide variety of high-quality outdoor and lifestyle products, we ship directly from our international fulfillment centers. This allows us to keep our inventory fresh and our prices competitive.

6. Can I track my package?

Yes! As soon as your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to follow your package's journey on our tracking page.

7. What is your return policy?

We offer a 30-day hassle-free return promise. If you are not satisfied with your purchase, you can return the item within 30 days of delivery, provided it is unused and in its original packaging. Please contact us at info@sublimeoutdoor.com for return instructions. Note: Return shipping costs for "change of mind" are the responsibility of the customer.

8. What if I receive a damaged or incorrect item?

Your satisfaction is our priority. If your product arrives damaged or faulty, please contact us within 24 hours of delivery with photos of the issue. We will arrange a full refund or a free replacement immediately.

9. Which payment methods do you accept?

We accept all major secure payment methods, including:

  • Credit Cards: VISA, Mastercard, American Express.

  • Digital Wallets: Apple Pay, Google Pay, and PayPal.

  • Local Options: Depending on your country, options like Klarna or iDEAL may be available.

10. Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please email us within 12 hours of placement. Once an order has been processed by our warehouse, we can no longer make changes.

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